Privacy Notice

Last modification date: 24.03.2025

INTRODUCTION

This Privacy Notice outlines our policies regarding the collection, use, and disclosure of Personal Data when you visit or interact with https://voxcasino.com (hereinafter referred to as the "Service" or the "Website") or when you contact our administration through the provided contact details.

We highly value your trust and are committed to protecting your Personal Data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations. We implement appropriate technical and organizational measures to ensure the security and confidentiality of any Personal Data you provide to Us. Our aim is to process your information transparently, lawfully, and fairly, always maintaining your trust.

CONTENT

• Definitions

• About us

• Data collection and use

• Purposes and legal bases

• Automated processing and profiling

• Retention period

• Security

• Sharing Personal Data with third parties

• International transfer

• Your rights

• Children's privacy

• Cookies

• Links to other sites

• Changes to privacy notice

 

DEFINITIONS

• Data Controller – the natural or legal person who determines the purposes for which and the manner in which Personal Data is, or is to be, processed. For the purpose of this Privacy Notice, we are a Data Controller of your Personal Data.

• Personal Data – any information that relates to an identified or identifiable individual.

• European Economic Area (“EEA”) – the member states of the European Union and three additional countries, namely Iceland, Liechtenstein, and Norway.

• Data Subject – any living individual who is using our Service and provides us with the Personal Data.

 

ABOUT US

Your Data Controller is: Uniarise Limited, a company registered in Cyprus, with its headquarters at Agias Zonis, 25, Nicolaou Pentadromos Center, flat/office 165, Limassol, Cyprus, 3027; registration number: HE 387935. 

The Website (https://voxcasino.com)  is owned by Udwin B.V. (license number: 8048/JAZ2023-044), address: Korporaalweg 10, Willemstad, Curacao, registration number: 147117, a partner company of Uniarise Limited. 

These two companies shall hereinafter be referred to as the "Company", "We", "Us", "Our".
You can contact us for any issue relating to data processing via Customer service email: [email protected], 

Data Protection Team via email: [email protected]

DATA COLLECTION AND USE

We may process the following Personal Data categories:

Contact data. When you communicate with us via the interface of the Website or via available contact details, you provide us with the following data: name, surname, postal address/email address/phone number; any information you provide us during our communication as well as history of communication, which includes the record of audio calls with us (for example, when you communicate via audio with our customer support team etc.)

Account data. When you create an account on the Website, you provide us, in addition to your Contact data, with the following: date of birth, gender, information about coupons you have activated; username (if applicable), Skype account; any additional data you voluntarily provide. 

Furthermore, if you have not participated in gambling activities for some time or have permanently blocked your account, this information will also be recorded.

Newsletter consent data. We collect the data on whether you have consented to receive our Newsletter.

Referral data. We collect the data about your referral (referral user or the referral affiliate).

Bets data. These data include information about bets you have made and on what outcomes, games you have played and the total amount of winnings and losses and similar information.

Verification data. During the verification process you will be required to provide us with the following data:

• A copy or photo of your identification document;

• A photo of your payment instrument or other proof that you own the payment instrument used or intended for transactions;

• A photo of yourself;

• A photo of yourself holding an identification document and a payment card;

• Proof of residence at the specified address (e.g., a utility bill, landline phone bill, or other documents sufficient under legal and regulatory requirements applicable in your jurisdiction to verify residence at the given address);

• Proof of the source of funds (in certain situations);

• Records of video and/or audio calls with the Service administration (if verification is conducted via audio or video call);

• During verification, we check certain users in public registers, databases of public officials, and other reliable sources and may request additional information.

Payment data. The Website uses SSL encryption that ensures the confidentiality of your information in the transmission of data. The payment operations are carried out entirely through the secure server of the payment gateway. However, we may store your deposit and withdrawal history and the limited payment information (for example, the last four digits of your credit card, bank issuer, etc.).

Loyalty Program data. For the frequenters of the Website, we created our Loyalty Program. It means that we create data about the participation of the user within this Program. These data include: your points earned, level, cashback amount and any data which may be processed within the Loyalty Program.

Bonus data. We process the data about your use of the bonuses within the Bonus Program. These data include, but not limited to information about the bonus balance.

Automatically collected data. When you use the Services some data are collected automatically. Such data include the following: 

• Total time spent on the Service;

• Clicks on internal links (based on the URL of the next page viewed);

• IP address and user application identifier (browser type, version, and operating system).

Cookie data. Cookies may collect data that fall within the definition of “Personal Data”. To find more information about the use of cookies, please, follow our Cookie Notice. 

PURPOSES AND LEGAL BASES

Providing our Services

We process your Personal Data to operate and administer our Service.

Legal basis: Necessary for the performance of a contract and our legitimate interest in providing online content to our customers and prospective customers regarding our Service.

Maintaining our security

We process your Personal Data  for the purposes of maintaining own security, including investigating, detecting and preventing suspicious activity and fraud.

Legal basis: Our legitimate interest in promoting the safety and security generally and to protect our rights and the rights of others.

Handling contacts and user support requests

We process your Personal Data, if you request user support, or if you contact us by other means.

Legal basis: Necessary for the performance of a contract or our legitimate interest in fulfilling your requests and communicating with you.

Improving our Service and conducting marketing activities

We collect your Personal Data in order to market our Service, in particular to notify you of news and updates related to our business, and perform market analysis/research.

Legal basis: Consent (if required under applicable law) and legitimate interest (for instance, to create promotions you may be interested in).

AUTOMATED PROCESSING AND PROFILING

We do not use automated processing and profiling which produces legal effects concerning you or similarly significantly affects you. 

RETENTION PERIOD

For the data of our users who possess an account on the Website: 6 (six) years starting from the date you closed your account on the Website and our contract with you is terminated. 

SECURITY

We implement appropriate technical and organizational measures to safeguard your Personal Data against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. Additionally, access to your Personal Data is restricted to authorized personnel, agents, contractors, and relevant third parties who have a legitimate business need to process such information. These parties are required to handle your data strictly in accordance with our instructions and are bound by confidentiality and data protection obligations. 

SHARING OF PERSONAL DATA WITH THIRD PARTIES

To operate and maintain the Website and its Services effectively, we may share your Personal Data with our subcontractors, affiliated companies, and other entities that assist in providing our Services. These entities may include employees, contractors, and third-party service providers engaged by us or our affiliates.

All data transfers are safeguarded by appropriate data transfer agreements, ensuring that recipients process your Personal Data in compliance with this Privacy Notice and applicable data protection laws. We engage third-party service providers for the following purposes:

• Website and data hosting;

• Marketing and advertising services;

• IT and security services;

• Customer support solutions;

• Payment processing services;

• Know Your Customer (KYC), anti-fraud, and anti-money laundering (AML) services;

• Gaming software providers;

• Audit, legal, and regulatory compliance services.

We take all reasonable steps to ensure that any third party handling your Personal Data does so with the same level of security and compliance as required under GDPR and other relevant regulations.

Hosting and Data Centers

The Website and its Services are hosted on servers provided by a third-party data center. As a result, your data may be shared with this provider. However, we ensure that all stored data is encrypted, making it impossible to access without the necessary decryption keys.

Financial Institutions

To facilitate transactions related to our Services, we work with banks, payment service providers, payment gateways, and similar financial entities. Your Personal Data will be shared with these institutions to process payments and fulfill their legal and regulatory obligations, such as fraud prevention and anti-money laundering compliance.

Courier Services

If you win a physical prize or reward, your Personal Data will be shared with a courier company responsible for delivering your prize. We ensure that only the necessary information is provided for this purpose, and appropriate safeguards are in place to protect your data.

Accreditation bodies, auditors. As part of independent audits, regulatory assessments, or compliance verifications, we may share your Personal Data with accreditation bodies and auditors. These entities are legally obligated to handle your data in accordance with this Privacy Notice and applicable data protection laws. Any data shared is limited to what is strictly necessary for the audit or compliance process.

Analytics. We use data analytics services to better understand our audience, enhance user experience, and optimize our marketing strategies. This includes third-party tools such as Google Analytics and Hotjar, which collect information about user interactions with our Website.

Google Analytics. The Website uses Google Analytics, a web analytics service. It is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses previously mentioned "cookies". The information generated by the cookie about your use of the Website is usually transmitted to a Google server in the USA and stored there. Google Analytics Opt-out Browser Add-on provides visitors and users with the ability to prevent their data from being collected and used by Google Analytics. To install Google Analytics Opt-out Browser Add-on, follow this link: https://tools.google.com/dlpage/gaoptout?hl=en.

Cloudflare, Inc. The Company uses the services, provided by Cloudflare, Inc. 101 Townsend St, San Francisco, CA 94107 USA. Сloudflare provides web optimization and security services that the Company uses to improve and protect the Website, including a reverse proxy, pass-through security service. Cloudflare may collect the log data from the visitors of the Website. Additionally, the Company deployed Cloudflare`s cookie file for security purposes (see Cookies Policy to find out more). To find out more about the processing of the data by Cloudflare, please follow https://www.cloudflare.com/privacypolicy.

Hotjar. Hotjar (registered place of business: Hotjar Ltd, Level 2 St Julians Business Centre, 3, Elia Zammit Street St Julians STJ 1000, Malta) is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, etc.) and this enables us to maintain, and improve our Website. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular a device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our Website). Hotjar stores this information in a pseudonymized user profile. If you want to opt-out from the processing of the data concerning you by Hotjar, please, follow Hotjar`s Opt-out Webpage via the link https://www.hotjar.com/legal/compliance/opt-out.

INTERNATIONAL TRANSFER

We can globally store, access, and facilitate the transfer of Personal Data. We assess international data transfers and implement appropriate measures to safeguard your Personal Data in compliance with the principles defined in this Privacy Notice.

Adequacy decision
If your Personal Data is transferred to countries outside the European Economic Area (“EEA”), we ensure the recipient country has received an adequacy decision from the European Commission. For more information about adequacy decisions, click here.

Appropriate safeguards

To transfer Personal Data to recipients lacking an adequacy decision, we may utilize standard contractual clauses that have been approved by the European Commission or other legally recognized transfer mechanisms. For more information about standard contractual clauses, click here.

YOUR RIGHTS

In certain circumstances, you have the following data protection rights:

• Your right to access. You have the right to ask us for copies of your Personal Data.

• Your right to rectification. You have the right to have your data rectified if that data is inaccurate or incomplete.

• Your right to erasure. You can request deletion of your Personal Data.

• Your right to object. You have the right to object to our processing of your Personal Data.

• Your right to restriction. You have the right to request that we restrict the processing of your Personal Data.

• Your right to data portability. You have the right to be provided with a copy of the data we have on you in a structured, machine-readable and commonly used format.

• Your right to lodge a complaint. You have the right to lodge a complaint with a supervisory authority if you believe that we have not complied with applicable data protection laws.

In order to exercise any of these rights, please contact us using the following email address: [email protected]

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

CHILDREN’S PRIVACY

Our Service is not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from minors. If you are a parent or legal guardian and become aware that your child has provided us with Personal Data, please contact us immediately. Upon verification, we will take appropriate steps to delete such data in accordance with applicable legal requirements.

COOKIES

We use cookies and similar tracking technologies, such as beacons, tags, and scripts, to enhance user experience, analyze Website performance, and improve our Services. Cookies are small data files sent to your browser and stored on your device. These technologies help us understand user interactions, optimize functionality, and provide personalized content.

 

Types of Cookies we may use:

Necessary cookies

These cookies are necessary for allowing users to navigate around our Website and access features.

Lawful bases: Necessary for the performance of a contract

Functional cookies

These cookies allow the Website to offer enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have included on our pages. If you do not allow these cookies, some or all of these services may not work properly.

Lawful bases: Consent (if required under applicable law)

Marketing cookies

These cookies are used to deliver content that is more relevant to you and your interests. They may be used to deliver targeted advertisements as well as help measure the effectiveness of an advertising campaign.

Lawful bases: Consent (if required under applicable law)

Performance cookies

To provide functionality to the Website and help us deliver our Services.

Lawful bases: Consent (if required under applicable law)

Here is a list of links which will help you to understand how to manage your cookies preferences:

• Information about cookies in general.

• How to manage your cookies in Mozilla Firefox.

• How to manage your cookies in Chrome.

• How to manage your cookies in Safari.

• How to manage your cookies in Microsoft Edge.

 

LINKS TO OTHER SITES

Our Service may contain links to third-party Websites that are not operated or controlled by us. If you click on a third-party link, you will be redirected to that Website. We do not have control over and are not responsible for the privacy practices, policies, or content of such external sites.

We strongly recommend that you review the privacy notice of every Website you visit to understand how your Personal Data may be collected, used, and shared.

CHANGES TO THE PRIVACY NOTICE

We may update this Privacy Notice from time to time. When we update the Privacy Notice, we will revise the “Date published” above and post the new Privacy Notice.  We recommend that you review the Privacy Notice each time you visit the Service to stay informed of our privacy practices.

LANGUAGE VERSIONS

This Privacy Notice has been written in English. Please note that translations into other languages are provided for convenience. In case of discrepancies between language versions, the English version shall prevail.